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WASHINGTON, DC — As President Trump’s nominee to lead the Social Security Administration, Frank Bisignano, testifies before the U.S. Senate, new reporting from the Washington Post exposed the “chaos” Elon Musk’s DOGE has inflicted on the agency responsible for providing Social Security benefits to 73 million Seniors. 

Notably: 

  • The Social Security Administration website crashed four times in 10 days this month: Millions of Americans have been unable to access their earned benefits because the servers were overloaded. Acting SSA leadership has acknowledged the agency’s phone service “sucks.”
  • DOGE has reduced the staff by 12%: Remaining staff have been forced to abandon their work to answer calls from concerned beneficiaries. AARP is receiving calls from 2,000 retirees per week.  
  • Musk’s attacks aren’t based on fact: Musk’s DOGE has a “single-minded mission” to find benefits fraud, despite a lack of evidence.

According to the Post: 

“But the agency no longer has a system to monitor customers’ experience with these services, because that office was eliminated as part of the cost-cutting efforts led by Elon Musk…

“Financial services executive Frank Bisignano is scheduled to face lawmakers Tuesday during a Senate confirmation hearing as President Donald Trump’s pick to become the permanent commissioner. For now, the agency is run by a caretaker leader in his sixth week on the job who has raced to push out more than 12 percent of the staff of 57,000. He has conceded that the agency’s phone service “sucks” and acknowledged that Musk’s U.S. DOGE Service is really in charge, pushing a single-minded mission to find benefits fraud despite vast evidence that the problem is overstated…

“Trump has said repeatedly that the administration ‘won’t touch’ Social Security, a promise that aides say applies to benefit levels that can only be adjusted by Congress. But in just six weeks, the cuts to staffing and offices have already taken a toll on access to benefits, officials and advocates say.”

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